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Membership/Visitors Center Assistant

The Yiddish Book Center seeks a Membership/Visitors Center Assistant to join our dynamic non-profit, cultural organization located in Amherst, MA. Membership responsibilities involve supporting the Center’s international network of 20,000 members: responding to inquiries, processing donations, assisting with our online and offline fundraising efforts, and maintaining information in our constituent database. This position also provides public-facing and administrative support for our Visitor Services team, working with docents with museum admissions, visitor orientation, assisting with front desk museum store sales, and other visitor services tasks.

Responsibilities include:

  • Assist with constituent and gift entry, updates, and report generation in Raiser's Edge NXT, and other constituent databases.
  • Assist with mail processing and batching of donations
  • Provide support for all aspects of the Visitor Center and Visitor Services to include administrative tasks, working with front desk sales systems, occasional docent shifts as needed.
  • Assist with preparations and logistics for membership, public programs and special events
  • Assist with sales and related activities in the Center’s museum store.
  • Prepare and process outgoing mail (information packets, new member packets, letters, etc.).
  • Answer multi-line phone system, forwarding calls as needed, and responding to donor inquiries.
  • Some Sunday work and evening work required.

Qualifications:

  • Excellent written and oral communication skills
  • Excellent organizational skills and attention to detail
  • Sense of humor, entrepreneurial spirit, flexibility and ability to work in a team
  • Bachelor’s degree or equivalent
  • Familiarity with computer applications, comfort working with databases
  • Experience and comfort in working with the public
  • Familiarity with Raiser’s Edge NXT or other fundraising or e-communications software a plus

Application Instructions: Please send a cover letter and resume to: [email protected] with a subject line of "Membership/Visitors Center Assistant." No phone calls, please.

 

Facilities Assistant

The Yiddish Book Center is looking for a full-time facilities assistant to join our organization and keep our beautiful facility running smoothly in the day-to-day maintenance operations. The Book Center offers a comprehensive benefits package that includes health, dental, 403(b), generous vacation time, sick time, and more.

Sunday–Thursday, 9 a.m.–5 p.m. (Available additional or varying hours and days throughout the year for special events.)

Responsibilities include:

Janitorial:

  • Perform cleaning tasks for public and non-public areas: floors, restrooms, kitchens, and other areas including outside areas.
  • Setup and tear down of tables and chairs for special events throughout the year.

Facility Support:

  • Perform light maintenance tasks such as moving books and pallets.
  • Perform snow shoveling and salting as needed.
  • Access to transportation for local errands.
  • Perform basic maintenance change light bulbs, filters, belts, and monitoring systems to be alert to related performance issues.

Other Responsibilities:

  • Other duties as assigned.
  • Ability to be on call on rotating weekends and nights for alarm response.

Skills and qualifications:

  • A minimum of one year of experience in janitorial and facilities support.
  • Knowledge of best practices for cleaning and building maintenance.
  • Strong communication skills with the ability to follow verbal and written instructions in English, basic computer skills with experience in MS Office.
  • Ability to work independently.
  • Ability to lift 50 pounds and move equipment and furniture.
  • Ability to work on ladders and lifts.
  • Strong mechanical aptitude
  • Current Massachusetts Driver’s License

Application Instructions: To apply, please send a resume to [email protected].

The Yiddish Book Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.